xbeji Responsible Gaming — Play Smart, Stay in Control

xbeji is a strictly adults-only platform. Access to all games, betting markets, promotions, and financial services on xbeji is permitted only to individuals who are aged 18 years or older at the time of registration. This policy is non-negotiable and is enforced through a combination of technical controls, identity verification procedures, and ongoing account monitoring.

During the registration process, all new xbeji users in Bangladesh are required to provide their date of birth. Before any withdrawal is processed — and in many cases before a first deposit is approved — users must complete our Know Your Customer (KYC) verification process by submitting a valid government-issued identity document. Accepted documents include the Bangladesh National ID Card (NID), a valid passport, or a driving licence. Any account where the account holder cannot be confirmed as aged 18 or above will be immediately suspended and any funds held will be returned to the payment method used for deposit.

If you are a parent or guardian and you believe that a minor in your household may have accessed xbeji, please contact our support team immediately at [email protected]. We will investigate promptly and take all appropriate action. We also strongly recommend that parents and guardians make use of parental control software to restrict access to online gambling websites on devices that minors can access.

Gambling is a form of entertainment enjoyed responsibly by millions of people. However, for some individuals, gambling can develop into a harmful pattern of behaviour that negatively affects their finances, relationships, mental health, and daily life. Recognising the early warning signs of problem gambling is the first step toward getting it under control.

xbeji encourages all players to periodically take stock of their relationship with gambling by asking themselves the questions in our self-assessment checklist below. If you find yourself answering "yes" to one or more of these questions frequently, it may be time to use one of the responsible gaming tools available on xbeji, or to seek outside support.

If several of these descriptions apply to you, please do not ignore them. Problem gambling is a recognised condition and effective help is available. The sections below describe the tools xbeji provides to help you regain control, and Section 7 lists support resources you can contact for confidential guidance.

xbeji provides a comprehensive set of responsible gaming tools that put you firmly in control of your gaming experience. All tools are available directly within your account settings and most take effect immediately. You do not need to contact support to activate any of these features — they are designed to be quick and frictionless to use precisely because we want players to access them without hesitation.

Managing how much you deposit is one of the most effective ways to keep your xbeji experience within a budget you are comfortable with. xbeji's deposit limit system allows you to set hard caps on the total amount of money transferred into your account across three time horizons — daily, weekly, and monthly.

How to Set a Deposit Limit

Log in to your xbeji account and navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits", choose the time period (daily / weekly / monthly), enter the maximum amount in Bangladeshi Taka (৳), and confirm. The limit will appear on your screen for review before it is saved. A reduction takes effect immediately upon confirmation.

Increasing or Removing a Deposit Limit

xbeji applies a mandatory 48-hour cooling-off period before any increase to an existing deposit limit is applied. This delay is intentional — it gives you time to reconsider whether the increase is genuinely something you want, rather than a decision made in the heat of a gaming session. If you submit a request to increase your limit and then change your mind within the 48-hour window, you can cancel the request by contacting our support team at [email protected].

Wager and Loss Limits

In addition to deposit limits, xbeji also supports maximum wager limits (capping the size of individual bets) and net loss limits (capping the total amount you can lose in a given period). These can be configured independently of your deposit limit and offer an additional layer of financial control. All limits are stored server-side and cannot be bypassed by clearing browser cookies or using a different device.

Self-exclusion is the most powerful responsible gaming tool available on xbeji. When you self-exclude, your account is fully suspended for the duration you choose — you cannot log in, place bets, access your account balance, or receive any promotional communications from xbeji during the exclusion period.

Available Self-Exclusion Periods

• 3-month exclusion: Suitable for players who feel they need a significant break to reassess their relationship with gambling.
• 6-month exclusion: A longer break that provides substantial distance from gambling habits while allowing for a defined end point.
• 12-month exclusion: Recommended for players whose gambling is causing noticeable harm to their finances or personal life.
• Permanent exclusion: A lasting closure of your xbeji account with no option to reopen it in the future. This is appropriate for players who recognise that gambling is causing serious harm and wish to stop permanently.

How to Self-Exclude

You can initiate self-exclusion directly from the Responsible Gaming section of your xbeji account settings at any time. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the period you require. Self-exclusion is applied to your account within 24 hours of the request being submitted — in most cases it is actioned within 1 hour.

What Happens During Self-Exclusion

Once self-exclusion is active: your account login is disabled; all pending bets will be settled normally and any winnings credited before the account is locked; any remaining withdrawable balance will be returned to your registered payment method within 5 business days; you will be removed from all xbeji marketing lists and will receive no promotional emails or SMS messages for the duration of the exclusion; and xbeji's internal systems will flag your account to prevent any re-registration attempts using the same identity details.

Returning After a Timed Exclusion

At the end of a 3-month, 6-month, or 12-month self-exclusion, your account will not be automatically reactivated. You must contact xbeji support to request reactivation, and a minimum 24-hour reflection period will be applied before the account is reopened. xbeji may also ask you to confirm that you are comfortable returning to play before reactivation proceeds. Permanent exclusions cannot be reversed under any circumstances.

A time-out is a shorter, temporary break from xbeji that is ideal for players who feel they need a few days away from gaming to refresh their perspective — without committing to a longer self-exclusion period. Time-outs are available in the following durations: 24 hours, 3 days, 7 days, and 30 days.

During a time-out, the same restrictions apply as during self-exclusion — your account is locked, you cannot deposit or bet, and marketing communications are paused. However, unlike self-exclusion, a time-out has a fixed end date after which your account automatically becomes accessible again. You can activate a time-out instantly from the Responsible Gaming section of your account settings.

When to Use a Time-Out vs. Self-Exclusion

A time-out is most appropriate when you feel you are playing a bit more than usual due to a specific situation — such as a stressful week at work or a run of particularly exciting BPL cricket matches — and you want a defined short pause to reset. A self-exclusion is more appropriate when gambling is causing persistent financial or personal harm, when you are struggling to stay within your limits despite setting them, or when you recognise that gambling is no longer recreational for you.

If you are unsure which option is right for your situation, we strongly encourage you to contact our support team who can discuss your options confidentially and without judgement. There is no scenario in which xbeji will attempt to discourage you from using any responsible gaming tool.

If you feel that gambling is becoming a problem — whether for yourself or someone you care about — please do not hesitate to reach out. xbeji's support team is available 24 hours a day, 7 days a week, and can help you activate any of the responsible gaming tools described on this page or simply listen and point you toward further resources. All communications are treated with complete confidentiality.

In addition to xbeji's internal support, there are several organisations and resources that provide free, professional, and confidential guidance on problem gambling. We encourage any player in Bangladesh who is struggling to explore these options.

Phone numbers and organisation details are provided for informational purposes only and are displayed as plain text. xbeji is not affiliated with any of the external support organisations listed above.

Responsible gaming is not just about crisis intervention — it is also about building healthy habits from the start. Whether you are new to xbeji or a long-standing member of our community, the following practical guidelines will help you keep your gaming experience positive and sustainable over the long term.

• Set a budget before you play. Decide in advance exactly how much money you are comfortable spending in a given session or month, and treat that amount as the cost of entertainment — not an investment. Use xbeji's deposit limit tools to enforce this budget automatically.
• Never gamble with money you cannot afford to lose. Gaming funds should always come from your disposable income, never from money set aside for rent, food, utilities, Eid savings, or any other essential purpose.
• Take regular breaks. Even if you are enjoying a session, stepping away periodically helps you maintain perspective. Use xbeji's session time reminders to prompt you to take a break every hour.
• Do not chase losses. A losing run does not mean a winning run is "due". Chasing losses by increasing your bet sizes is one of the most common patterns that leads to problem gambling. If you are having a bad session, stop and come back another day.
• Avoid gambling when emotional. Gambling under stress, after a difficult day, during a period of depression, or following a significant life event significantly increases the risk of making poor decisions. If you are not in a calm, clear frame of mind, it is better to step away.
• Balance gaming with other activities. xbeji is one form of entertainment among many. Maintaining a varied social life — whether spending time with family in Dhaka, watching cricket at a local venue, or pursuing other hobbies — keeps gambling in its appropriate place as an occasional leisure activity.
• Understand the games you play. Before placing real-money bets on any game — whether cricket betting, live casino, or slots — make sure you understand the rules, the house edge, and the odds involved. Knowledge leads to better decisions.
• Do not use gambling as income. The long-term mathematical advantage lies with the house on all casino games and in the overall market on sports betting. Gambling should never be treated as a reliable source of income or a way to pay off debts.

xbeji is committed to being a platform where entertainment and safety go hand in hand. We review our responsible gaming policies and tools regularly to ensure they meet the highest standards and genuinely serve the needs of our players across Bangladesh — from Dhaka to Cox's Bazar, Khulna to Rangpur.