xbeji Frequently Asked Questions

Creating an xbeji account takes less than three minutes. Visit the xbeji website, click the registration link, and fill in your full name, date of birth, email address, mobile number, and a strong password. You must be at least 18 years old to register. Once your details are submitted, you will receive a verification message to confirm your mobile number, after which your account is active and ready to use.

xbeji requires identity verification (KYC) before processing your first withdrawal. Accepted documents include your Bangladesh National ID Card (NID), a valid passport, or a driving licence. Upload clear colour photos or scans of both the front and back of your chosen document via the verification section in your account settings. Most KYC reviews are completed within 24 hours during business days.

To reset your xbeji password, click "Forgot Password" on the login page and enter your registered email address or mobile number. A secure reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message within 10 minutes, check your spam folder or contact support at [email protected].

No — xbeji strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately to resolve the situation before it affects your standing.

To permanently close your xbeji account, contact our support team at [email protected] with the subject line "Account Closure Request" and confirm your registered name and mobile number. Any remaining withdrawable balance will be returned to your last-used payment method within five business days. Please note that permanent account closure cannot be reversed — if you need a temporary break, consider our self-exclusion or time-out options instead.

To deposit via bKash on xbeji, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit (minimum ৳200), and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are processed instantly in most cases and credited to your xbeji balance within a few minutes.

Nagad deposits on xbeji are processed in real time and typically appear in your xbeji account balance within 1 to 5 minutes of the transfer being confirmed on your end. If a Nagad deposit has not appeared after 15 minutes, please check that the transfer was completed successfully in the Nagad app and then contact xbeji support with your transaction reference number for assistance.

The minimum deposit amount on xbeji is ৳200 for mobile payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. There is no upper limit on individual deposits, though very large transfers may be subject to additional verification as a standard security measure.

The minimum withdrawal amount on xbeji is ৳500 for all payment methods. Withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours after approval. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, or other Bangladeshi banks may take 1 to 3 business days depending on the receiving bank's processing schedule.

xbeji does not charge any platform fees on standard deposits or withdrawals. However, your payment provider (for example, bKash or your bank) may apply their own standard transaction charges, which are outside xbeji's control. We recommend checking your payment provider's current fee schedule before initiating a large transaction. All fees that xbeji itself charges, if any for specific methods, are clearly disclosed in the cashier before you confirm.

Withdrawal delays on xbeji are most often caused by a pending KYC verification, an incomplete bonus wagering requirement, or a high-volume period such as after a major BPL or T20 World Cup match. Log in and check your account notifications for any outstanding action items. If everything looks clear on your side and your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your withdrawal reference number.

Yes, Rocket (Dutch-Bangla Mobile Banking) is a fully supported withdrawal method on xbeji. To withdraw via Rocket, go to the Withdrawal section in your account, select Rocket, enter your registered Rocket mobile number and the withdrawal amount, and confirm. Rocket withdrawals are typically processed within 2 to 6 hours of approval. Make sure your Rocket account name matches your xbeji registered name to avoid delays.

To bet on cricket on xbeji, navigate to the Cricket section from the main menu. You will find pre-match and live betting markets covering Bangladesh Tigers matches, the BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, and other major international fixtures. Select a match, choose your market (match winner, top batsman, total runs, Asian handicap, and more), enter your stake in BDT, review your slip, and confirm the bet.

xbeji's Slots section features hundreds of titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. You will find classic three-reel slots, modern five-reel video slots with bonus rounds, and high-volatility jackpot games. Browse by provider, theme, or RTP rating to find games that match your style. All slots on xbeji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin.

Yes — xbeji is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, visit the xbeji website, and log in to access the full range of games, including cricket betting, slots, live casino, and Shade Dragon Fishing. The mobile experience is designed to match the desktop version in terms of available games, betting markets, and account management features.

RTP varies by individual slot title on xbeji, but most games from our certified providers carry an RTP between 94% and 97%. You can find the specific RTP for any slot by checking the game's information or paytable section before you play. Higher RTP means the game returns a larger share of total wagers to players over time, though RTP is a long-run statistical average and does not guarantee any particular result in a single session.

All live casino games on xbeji are provided by certified studios including Evolution Gaming and Ezugi, who operate under independent audit and fair-play certification standards. Live dealer games such as roulette, blackjack, baccarat, and game shows are streamed in real time from professional studios with real physical equipment — there is no RNG involved, as outcomes are determined by actual cards, wheels, and dice in the stream.

xbeji offers a welcome bonus to newly registered players on their first deposit. The exact bonus amount and percentage may vary by promotion period — check the current Promotions section on the xbeji website after logging in for the latest offer. Welcome bonuses are subject to wagering requirements before any bonus-derived winnings can be withdrawn, so please read the full bonus terms carefully before opting in.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before the resulting winnings become withdrawable. For example, if you receive a ৳1,000 bonus with a 20x wagering requirement, you need to place a total of ৳20,000 in qualifying bets before any bonus winnings are released. Not all game types contribute equally — slots typically contribute 100%, while live casino games may contribute at a lower rate.

Yes, xbeji periodically offers free spins promotions on selected slot titles, often tied to new game launches or seasonal events such as Eid or the IPL season. Free spins awarded as part of a promotional offer are usually subject to wagering requirements on any winnings generated. Check the active promotions in your xbeji account to see which slot titles currently have free spins offers and what the associated terms are.

xbeji rewards active players through an ongoing loyalty programme where consistent play earns points redeemable for bonus credits, free spins, and exclusive promotions. Higher-tier VIP players receive dedicated account management, faster withdrawal processing, higher deposit and withdrawal limits, and invitations to special tournaments and events. Details of the current loyalty tiers and point-earning rates are available in the Promotions section after you log in.

xbeji uses 128-bit SSL encryption on all pages and transactions to ensure that your personal and financial data is protected at all times. Account passwords are stored using industry-standard hashing, and all payment transactions are processed through verified payment gateways. xbeji undergoes regular fair-play audits and RNG certification to ensure game integrity. We do not share your personal information with third parties except as required to process payments.

xbeji protects your data through SSL encryption, secure payment processing, and strict internal data access controls. Your payment details (such as your bKash or Nagad number) are never stored in plain text. xbeji's Privacy Policy sets out in full how your data is collected, used, and protected — you can read it at xbeji.com/privacy-policy. If you have specific concerns about data security, contact our support team at [email protected].

If you suspect unauthorised access to your xbeji account, change your password immediately using the "Forgot Password" function and contact support at [email protected] with the subject "Urgent: Account Security". Our team will lock your account, review recent login activity, and guide you through the recovery process. We strongly recommend using a unique, strong password for xbeji and enabling any available two-factor authentication features.

Deposit limits and self-exclusion options are available in the Responsible Gaming section of your xbeji account settings. You can set daily, weekly, or monthly deposit caps in BDT, activate a time-out of 24 hours to 30 days, or initiate a self-exclusion period of 3 months, 6 months, 1 year, or permanently. Reductions to limits take effect immediately. Any request to increase a limit is subject to a mandatory 48-hour cooling-off period.

xbeji is strictly an 18+ platform. All players must be at least 18 years of age to register, deposit, and play. During the KYC verification process, xbeji checks your date of birth against your submitted identity document. Any account found to belong to a player under 18 will be closed immediately and any funds returned to the deposit source. We take our age-verification responsibility seriously to protect young people in Bangladesh.

If you feel that gambling is negatively affecting your life or the lives of those around you, xbeji encourages you to use our built-in responsible gaming tools — deposit limits, time-outs, and self-exclusion — available in your account settings. You can also contact our support team at [email protected] to discuss your options confidentially. For additional guidance, visit our dedicated Responsible Gaming page. You are never alone — help is available.